Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Absolutely! Please note that buyers are responsible for any applicable duties + taxes. Please also be aware that while extremely rare, delays due to customs can happen. These delays are completely out of my control and are not my responsibility. Please order early to avoid any disappointment.
If you reside in or around Burlington, Ontario, Canada and would like to pick up your order, please use the code LOCALPICKUP at checkout. Please note; Im a one woman show and do not have a typical brick and mortar store front with regular store hours. While I am quite flexible, all pickups do need to be scheduled and are subject to availability between Monday and Thursday. Please contact me prior to opting for the pickup option if you require certain times/days of the week for pickup.
To provide a more cost effective way to ship in Canada the Standard shipping with this item goes Letter Mail with Canada Post. This means they are shipped with a stamp + it does NOT include tracking or insurance for lost parcels.
We all know how Canada Post is at the holidays with stamped mail, and the ongoing pandemic has not helped this situation. Please be patient with your orders as I have NO way of tracking them should you choose the $5 ship option.
As there is no tracking or insurance, there will be no refunds on lost parcels. Insurance + tracking is available at checkout as an upgrade with Expedited Parcel. For more information on rates visit www.canadapost.ca
Oct 8, 2020
Alanna was so quick to respond to any questions I had! So impressed!
Aug 27, 2020
The hanger was as described, it's pretty but one of the letters had a slight burn to it so it looks a bit off. Overall satisfied with the product but I was very frustrated trying to contact Alanna for a pickup time, since I picked the "local pickup" option. I received notice it was ready for pick up on Thursday, but didn't get another response on here till the following Monday, I tried contacting her on all platforms via email, Instagram, Facebook. I'm not sure if she only works Monday to Thursday, but it would have been helpful if there was some sort of response.
May 31, 2020
I moved addresses recently and Alanna was perfect at changing my old address. The hanger is absolutely beautiful and I can’t wait to show it off to my bridal party when I get married next year.
Feb 7, 2020
Aug 25, 2019