Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Absolutely! Please note that buyers are responsible for any applicable duties + taxes. Please also be aware that while extremely rare, delays due to customs can happen. These delays are completely out of my control and are not my responsibility. Please order early to avoid any disappointment.
If you reside in or around Burlington, Ontario, Canada and would like to pick up your order, please use the code LOCALPICKUP at checkout. Please note; Im a one woman show and do not have a typical brick and mortar store front with regular store hours. While I am quite flexible, all pickups do need to be scheduled and are subject to availability between Monday and Thursday. Please contact me prior to opting for the pickup option if you require certain times/days of the week for pickup.
To provide a more cost effective way to ship in Canada the Standard shipping with this item goes Letter Mail with Canada Post. This means they are shipped with a stamp + it does NOT include tracking or insurance for lost parcels.
We all know how Canada Post is at the holidays with stamped mail, and the ongoing pandemic has not helped this situation. Please be patient with your orders as I have NO way of tracking them should you choose the $5 ship option.
As there is no tracking or insurance, there will be no refunds on lost parcels. Insurance + tracking is available at checkout as an upgrade with Expedited Parcel. For more information on rates visit www.canadapost.ca
Jun 25, 2021
Disappointed with the lack of communication/honesty with this seller when the sign was past its final ship date. I didn't receive the sign until almost 3 months after I placed the order. Close to the two month mark she said it would be shipped out in a week. 3 weeks had passed and the sign still didn't get shipped out and she didn't reply back to any of messages. It wasn't until I opened a case that she was then on top of replying back. At that time she said it would be shipped out the next day - it didn't get shipped out until a few days after that. Some honesty and sense of urgency about the situation would've been appreciated. Sign was nice once received. Just didn't need the extra unnecessary wedding stress.
May 13, 2021
May 3, 2021
Took a while to arrive, but I had ordered it with plenty of time to spare. It looks amazing! So detailed!
Apr 22, 2021
Apr 2, 2021
THIS SIGN IS ABSOLUTELY AMAZING!! It came out way better than pictures could ever capture! The 3D wording is awesome!!! I LOVE IT!!!