Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Absolutely! Please note that buyers are responsible for any applicable duties + taxes. Please also be aware that while extremely rare, delays due to customs can happen. These delays are completely out of my control and are not my responsibility. Please order early to avoid any disappointment.
If you reside in or around Burlington, Ontario, Canada and would like to pick up your order, please use the code LOCALPICKUP at checkout. Please note; Im a one woman show and do not have a typical brick and mortar store front with regular store hours. While I am quite flexible, all pickups do need to be scheduled and are subject to availability between Monday and Thursday. Please contact me prior to opting for the pickup option if you require certain times/days of the week for pickup.
To provide a more cost effective way to ship in Canada the Standard shipping with this item goes Letter Mail with Canada Post. This means they are shipped with a stamp + it does NOT include tracking or insurance for lost parcels.
We all know how Canada Post is at the holidays with stamped mail, and the ongoing pandemic has not helped this situation. Please be patient with your orders as I have NO way of tracking them should you choose the $5 ship option.
As there is no tracking or insurance, there will be no refunds on lost parcels. Insurance + tracking is available at checkout as an upgrade with Expedited Parcel. For more information on rates visit www.canadapost.ca
May 10, 2021
My son is starting his own business. With Covid it has had many disappointing set backs. For his Birthday, I got him the lamp with his logo name to inspire him to keep at it. He absolutely loved it! My gift really meant a lot to him. I am so pleased. I'm ordering him a sign next, once the location is established.
Mar 28, 2021
Had a few flaws in the name but other than that. It was well put together.
Jan 20, 2021
Beautiful product, and I received it quickly. Excellent communication with the seller...I would highly recommend this product and this seller!
Jan 5, 2021
Bought this as a gift for my 10 year old nephew and his reaction was "I'm going to have the coolest bedroom in my class on zoom!" LOL! Such a great gift that is so special because its customized so great for people who have more unique names that you can't find at a regular store. Love that it changes color! Perfect addition for a bedroom or office.
Jan 5, 2021
Bought this as a gift for my 7 year old niece and she loved it! Such a fun gift for kids. The remote control can be used to change the color, turn it on or off or you can touch the base of the light and that changes it too! Such a fun idea for little ones, or anyone really!! Love that it's customized.