Frequently Asked Questions
Q: Do you offer custom orders?
A: Yes! We love getting custom orders, if you don't see exactly what you're looking for, please feel free to send us an email at firstname.lastname@example.org
Q: What are your cake toppers and signs made of?
A: All cake toppers and laser cut signs are made from 1/8" MDF wood. The stem is always covered and protected during the painting/glittering process and the glittered toppers are sealed to prevent the glitter from shedding on your hands & cake!
Q: How long does an order take to ship?
A: Timeline for shipping or pickup of orderers is as follows:
Cake Toppers: approximately 5-10 business days.
Hangers: approximately 10-15 business days
Mugs: approximately 5-10 business days
Ornaments: Approximately 5-7 business days
Engraved Signs: Approximately 10-20 business days (custom signs take longer to ship)
Wedding Invitations: I recommend booking me (or ordering) officially 6-8 weeks prior to when you would like them to be sent out. Rush orders may be accommodated, please contact me with your timeline if you require them sooner.
Q: What are your shipping options?
A: All orders are sent via Canada Post. Cake toppers can be sent via standard letter mail, which will arrive approximately 2-4 business days in Canada and 4-6 business days to the USA once you receive your shipment notification. I always recommend selecting the expedited parcel to avoid damages to your topper. Insurance is not available with lettermail, thus damages via mail are not covered.
Q: Do you offer order pickup?
A: Yes, absolutely! We are located at:
1492 Wallace Rd Unit 5
(In the same parking lot as the Knights of Columbus)
If you live locally and would like to come and pick up your order just select the order pickup option at check out! Production times are the same as the shipping times above. Please note, we do not have a brick and mortar storefront with set store hours, we will email you as soon as its ready to co-ordinate a date and time!