Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Do you ship to the US?

Absolutely! Please note that buyers are responsible for any applicable duties + taxes. Please also be aware that while extremely rare, delays due to customs can happen. These delays are completely out of my control and are not my responsibility. Please order early to avoid any disappointment.

Local Pickup

If you reside in or around Burlington, Ontario, Canada and would like to pick up your order, please use the code LOCALPICKUP at checkout. Please note; Im a one woman show and do not have a typical brick and mortar store front with regular store hours. While I am quite flexible, all pickups do need to be scheduled and are subject to availability between Monday and Thursday. Please contact me prior to opting for the pickup option if you require certain times/days of the week for pickup.

Ornament Shipping within Canada

To provide a more cost effective way to ship in Canada the Standard shipping with this item goes Letter Mail with Canada Post. This means they are shipped with a stamp + it does NOT include tracking or insurance for lost parcels.

We all know how Canada Post is at the holidays with stamped mail, and the ongoing pandemic has not helped this situation. Please be patient with your orders as I have NO way of tracking them should you choose the $5 ship option.

As there is no tracking or insurance, there will be no refunds on lost parcels. Insurance + tracking is available at checkout as an upgrade with Expedited Parcel. For more information on rates visit www.canadapost.ca