FAQ's

Where do you ship from?
I make and ship all orders from Burlington, Ontario, Canada!

Whats your social media? 
Were on instagram at @designs.by.a and tiktok at @designsbya

How long will it take for my order to ship?
Because of the custom nature of 90% of my products, each item has a different processing time, on average your custom orders will ship in 5-15 business days, certain items will take longer! Please read the item description for a more accurate processing time

How long will shipping take?
Shipping is calculated for you at checkout! If you choose lettermail shipping takes 2-10 business days and does NOT include tracking. Please upgrade your shipping to take advantage of tracking + lost parcel insurance. For more information please click here.

Do you offer returns or cancellations?
I do not accept returns on any custom products, if there is an issue with your order it it has arrived damaged please email alanna@designsbya.ca and we will absolutely ensure you receive a replacement! Cancellation requests must be made within 1 hr of ordering. Due to the custom nature of most of the products I offer, I cannot guarantee that your order has not already begun production. Once production of your order has started it cannot be cancelled.