Acrylic Arch Birth Stats Sign

To add your personalization, there are two ways. First, when your product is added to cart, you will see this screen

Below is the desktop view, circled is the "add a note to order", this screen pops up on mobile as well in a condensed view, but the notes spot is in the same area. 

Alternatively, you can add order notes directly in your cart before you reach the checkout process. Click to view your cart and you will see a screen like this, your personalization notes can be entered into the personalization box shown beneath the product image and information

All orders are shipped from Burlington, Ontario using Canada Post or Chit Chats delivery service for International shipments. 

Processing Times

Due to the custom nature of our products, individual processin times apply to each item. Please see below

Ornaments + Door Hangers- 3-7 business days (Same day to 5 business days in season)
Acrylic Signs - 5-10 business days
Wedding Signs - 2 - 4 weeks
LED Lights - 5 - 10 business days
Hangers - 5 - 10 business days
Line Drawing (Sign) - 1 - 3 weeks
Charcuterie Boards - 3 - 7 business days

Shipping Times

Canada 

Expedited Parcel: 1-10 business days via Canada Post, includes tracking and insurance
Lettermail: 2-10 business days via Canada Post lettermail, this does NOT include tracking or insurance for lost parcels. Please upgrade your shipping if you would like these.

USA
2-6 business days via USPS or UPS, with tracking and insurance

Taxes + Duties

International orders may incur duties and taxes, these are the responsibility of the customer and I have no control over these amounts

Lettermail Shipping

To provide a more cost effective way to ship in Canada the Standard shipping with this item goes Letter Mail with Canada Post. This means they are shipped with a stamp, and it does not include tracking or insurance for lost parcels. If you would like to have tracking + insurance with your order and ship it Expedited Parcel, please select this from the upgrades at checkout. If you opt for the $5 lettermail option after November 29, 2022 there is NO guarantee it will arrive in time for christmas, it is highly recommended to upgrade to the tracked parcel. The price is calculated at checkout based on your location directly from Canada Post--I have no control over these costs.

We all know how Canada Post is at the holidays with regular stamped mail, please be patient with your orders as I have NO way of tracking them should you choose the $5 ship option.

Where do you ship from?
I make and ship all orders from Burlington, Ontario, Canada!

Whats your social media? 
Were on instagram at @designs.by.a and tiktok at @designsbya

How long will it take for my order to ship?
Because of the custom nature of 90% of my products, each item has a different processing time, on average your custom orders will ship in 5-15 business days, certain items will take longer! Please read the item description for a more accurate processing time

How long will shipping take?
Shipping is calculated for you at checkout! If you choose lettermail shipping takes 2-10 business days and does NOT include tracking. Please upgrade your shipping to take advantage of tracking + lost parcel insurance. For more information please click here.

Do you offer returns?
I do not accept returns on any custom products, if there is an issue with your order it it has arrived damaged please email alanna@designsbya.ca and we will absolutely ensure you receive a replacement!